11 Service Promises

At Volkswagen, we want you to feel confident about the quality of service you'll receive - every time you visit us. That's why together with our network of Volkswagen Authorised Repairers we've devised the 'Volkswagen Service Promise'; 11 promises designed to help you manage the cost of motoring and making your life easier.

And, in addition to this, when you come to us you'll be getting something you can't get anywhere else: the official Volkswagen stamp in your service book. Participating retailers only.

No one knows your Volkswagen better than we do

We promise that our Volkswagen experts receive the latest Volkswagen training and have instant access to Volkswagen tooling and Volkswagen technology. Because we love your car as much as you do.

We'll match any like-for-like quote within 5 miles.

We promise to match any like-for-like written quote for service, maintenance and repair using Volkswagen Genuine Parts ® from any garage within 5 miles. It's that simple.

A range of convenience services to suit your needs

We promise to help you get on with your life. We can offer collection and delivery services, courtesy vehicles or lifts into Canterbury if need be. Just tell us which option is best for you.

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We offer 'real' value for money

We promise to offer you the right service at the right time; charging Volkswagen set times for all work and offering a 2-year parts and labour warranty on parts fitted after the manufacturer’s warranty has expired. *excludes wear and tear items

AdBlue Top Up

We promise that, if you require your ad blue topping up, we will do so for £1.50 per litre including labour and VAT. There is no need to book in, just come along to your local retailer.

We’ll fit exterior bulbs and wiper blades

We promise to fit wiper blades and exterior bulbs bought from us at no extra charge. We’ll replace all exterior bulbs, including sidelights, headlights, brakelights, foglights and reverse and indicator bulbs. If you need interior, Xenon or LED lights replacing, just ask and we’ll provide a competitive quote for fitting those, too.

Volkswagen Video

We promise that if we discover an issue, we will send you a video of your car showing any work that needs to be done so that you can authorise the work before we carry it out.

We offer visual health checks

We promise to give your car a 34 point check of the basics, at no extra cost and with no obligation. Call and ask us to book you in for an Express Visual Check (EVC) and we’ll arrange it all for you.

Road test with a technician if required

We promise that if you want to demonstrate your concern face-to-face with one of our technicians, you can. Just ask and we’ll arrange for one to be available for you: because sometimes it’s easier to show than tell.

Car wash and vacuum

We promise that every time you come to us for any job that takes over an hour in our workshop, we’ll wash and vacuum your car at no extra cost; if the job takes less than an hour but you’d still like it cleaned, just let us know and we’ll do that at no extra charge, too.

We offer service plans

We promise to offer a convenient payment plan to cover your servicing. Our ‘Retailer’ Service plans are tailored to your vehicle and packed with extra benefits.