COVID-19: WHAT THIS MEANS FOR BROAD OAK MOTOR GROUP.
In light of the recent Government announcements we are pleased to announce that all of our dealerships are now open for business.
If you wish to visit us to discuss a new/used vehicle, please call us before visiting so that we can limit the amount of customers in the showroom.
We will be posting regular updates below and via our social media channels to ensure our customers are kept up-to-date.
If you do need to contact the dealership, please use the below links to our websites.
Thank you to all of our customers who have supported us through the months of uncertainty!
22/7/2020 Update.
IMPORTANT SALES, SERVICE & PARTS NOTICE.
From Friday 24th July 2020 it will be mandatory for customers/visitors to wear a face covering upon entering a Broad Oak Motor Group business.
Under the guidelines issued by the Government, car dealerships fall within the description of 'Shops and Branches' and therefore from Friday 24th July 2020 it is mandatory to wear one when entering one of our businesses.
The ruling applies to customers/visitors only and does not include our colleagues however if you would prefer for a colleague to wear one, please feel free to ask.
The wearing of a face covering for Sales, Aftersales and Parts customers attending the business by appointment is mandatory. Please ensure you have this in place prior to your arrival. Customers arriving at a site without a face covering may be turned away.
It is important to note that some of our customers may be exempt from wearing a face covering. The conditions under which this may apply are listed below;
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Young children under the age of 11
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Not being able to put on wear or remove a face covering because of a physical or mental illness or impairment, or disability
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If putting on, wearing or removing a face covering will cause them severe distress
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If they are travelling with or providing assistance to someone who relies on lip reading to communicate
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To avoid harm or injury, or the risk of harm or injury, to themselves or others
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To avoid injury, or to escape a risk of harm, and they do not have a face covering with them
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To eat or drink, but only if they need to
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To take medication
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If a police officer or other official requests they remove the face covering
In line with the guidance from the government which states; “Shops and supermarkets will be expected to encourage compliance with the law (as they would do more generally) and can refuse entry. If necessary, the police have the powers to enforce these measures, including through issuing a fine of £100 (halving to £50 if paid within 14 days)”.
Click here for Canterbury Volkswagen
Click here for Canterbury Kia
Click here for Canterbury Nissan
Click here for Canterbury Suzuki
Click here for CVS
We are prepared.
Our teams have worked hard to provide showrooms that we can all be safe in by following Government COVID-19 guidelines. Here at Broad Oak Motor Group we have been working to ensure that we offer a safe and clean environment for everyone. We have prepared all areas of our businesses to ensure that we are following the Governments guidelines on social distancing and are taking strict measures to ensure the safety of both our staff and customers.
We have installed new signage, sneeze screens at all desks, hand sanitising stations at entrances and exits and all areas of our businesses have been deep cleaned and sanitised. Service staff will be working under our new procedures to ensure that they can work safely on your car. All these procedures can be discussed with our service teams during the booking process, so please rest assured and feel free to ask any questions so you fully understand what it means in practice.
Virtual Sales Appointments.
We are pleased to be able to offer all customers the option of placing a £99 holding deposit on any vehicle online. Our online ‘virtual showroom’ is open 24/7, along with our enquiry forms and live chat functions. We also offer digital viewing options so you can research your next car in depth before we see you in person. Our sales process has been revised so that we will reduce the time that you spend in our showrooms by using virtual appointments with our sales team via zoom, FaceTime or WhatsApp. Whichever method is more preferable to you. As with our service departments our aim to make the process of buying your next car as safe and easy as possible.
Just get in touch and we'll arrange everything for you.
FAQ
My vehicle needs an MOT. What do I do?
Please give us a call to book your vehicle in. If you're not sure when your MOT is due, Click here to find out when your MOT is due.
Will my warranty be invalidated if my latest scheduled service has been delayed?
Please visit the brand website or contact us for more information about your warranty.
My vehicle needs a Service. What do I do?
You can now call us or book your service online via our website.
How should I look after my vehicle whilst waiting for a service?
It is important you maintain your vehicle regardless of servicing requirements. We recommend that you regularly check the following items:
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Engine Oil level
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Coolant level
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Windscreen washer fluid level
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Tyre conditions and pressures, including spare if fitted
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Exterior lights
Please refer to your owner’s manual for more information.
If your service is delayed it is even more important that you regularly carry out the checks detailed above until the scheduled service is carried out, paying particular attention to the oil level.
My vehicle has broken down. What should I do?
In the first instance, call your breakdown assistance. If your vehicle is going to be recovered to one of our dealerships, please call ahead.
Can I still reserve a vehicle?
Yes, you can reserve Used Vehicles, we would ask for £99 to reserve the vehicle, (it's a fully-refundable holding deposit).
I'm a Motability customer, am I able to order my new vehicle?
Motability are constantly updating their website. Click here to learn more.