COVID-19: WHAT THIS MEANS FOR BROAD OAK MOTOR GROUP.

Added: 24 March 2020

COVID-19: WHAT THIS MEANS FOR BROAD OAK MOTOR GROUP. 


Our customers, colleagues and communities are at the heart of everything we do.
In light of the recent Government announcements we are pleased to announce that our workshops at Canterbury Volkswagen, Canterbury Nissan and Canterbury Kia will re-open from the 20th March 2020.

Our staff will contact you as soon as possible if you have left details or need to re-book your vehicle into our workshop. 

We will be posting regular updates below and via our social media channels to ensure our customers are kept up-to-date. If you do need to contact the dealership, please use the below links to our websites. 

Thank you to all of our customers who have supported us through the weeks of uncertainty.

Click here for Canterbury Volkswagen

Click here for Canterbury Kia

Click here for Canterbury Nissan

Click here for Canterbury Suzuki

Click here for CVS

Our CVS and Suzuki workshops will re-open from the 8th June. Click here to make a booking.


FAQ

My vehicle needs an MOT. What do I do?

The Government has announced that all cars,light vans and motorcycles requiring an MOT from 30th March 2020 will now be subject to a temporary six-month MOT exemption. Please note that the Department for Transport have stated that motorists still have a duty to keep their vehicles “in a roadworthy condition”. We recommend you monitor the Government website to ensure you operate your car legally. Click here to learn more. 

Will my warranty be invalidated if my latest scheduled service has been delayed?

Please visit the brand website (see above links) for more information about your warranty and servicing. 

My vehicle needs a Service. What do I do?

Routine servicing is not considered an essential repair therefore you should book your vehicle in once Government advice changes.We will let you know as soon as we re-open. 

How should I look after my vehicle whilst waiting for a service?

It is important you maintain your vehicle regardless of servicing requirements. We recommend that you regularly check the following items:

  • Engine Oil level
  • Coolant level
  • Windscreen washer fluid level
  • Tyre conditions and pressures, including spare if fitted
  • Exterior lights

Please refer to your owner’s manual for more information.
If your service is delayed it is even more important that you regularly carry out the checks detailed above until the scheduled service is carried out, paying particular attention to the oil level.

My vehicle has broken down. What should I do?

If your vehicle has broken down or you are unsure whether or not it's safe to drive your vehicle, contact your breakdown assistance they will be able to advise or come out to help you.

Can I still reserve a vehicle?

Yes, you can reserve Used Vehicles, we would ask for £99 to reserve the vehicle, it's a fully-refundable holding deposit, as soon as we re-open you can then test drive the vehicle and make your decision. 

I'm due to collect a new/used vehicle soon, is there anything I should do?

As soon as we re-open we will contact you to organise your handover, our Sales and Aftersales departments are currently closed, bear with us we will be in touch as soon as possible. We promise it will be worth the wait! 

I'm a Motability customer, am I able to order my new vehicle?

Following the latest government directive, a six month lease extension to customers who are approaching the end of their Motability lease will automatically be added. You don't need to do anything in this case, your lease will be extended and you will receive a Certificate of Motor Insurance or temporary cover note from RSA Motability to cover the six month period.
Unfortunately due to the Government advice, we are unable to take applications for a new Motability car at this time. We hope that you are able to stay mobile using your existing method of transport during this time and hope that we can welcome you as a customer later in the year. Click here to learn more. 







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