Our Service Advisors within our Nissan dealership provide the highest level of customer satisfaction. Working as part of our Servicing department you will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their car so that they leave our centre feeling extremely satisfied every time.
Key Responsibilities:
· Responding positively to customer telephone enquiries relating to service and repairs.
· Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
· Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
· Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
· Liaising with service manager to ensure workshop loading suits diary bookings.
· Producing invoices for completed work and explains the content to customers.
· Ensuring service bookings and appointments are managed efficiently
· Establishing customers drop off and collection requirements or arranging alternative transport where necessary
What we’re looking for:
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Experience gained from within the motor trade is desirable. We will consider applications from candidates who demonstrate strengths in other areas of the role.
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A confident user of computers and preferably a working knowledge and understanding of Pinnacle/Pinewood DMS.
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Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
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Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships
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Create a relaxed and stress free environment for customers whilst contributing to a happy, positive working and team environment.
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A flexible approach to time-keeping so customer satisfaction can always be ensured.
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Has an honest, respectful and diligent approach to work with a strong sense of integrity
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Systematic and organised; pays attention to the finer details.
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A full and valid UK driving licence is essential
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Package and benefits commensurate with experience
Job Type: Full-time - We look forward to hearing from you!
Please send your CV to terry.mccabe@canterburynissan.co.uk
Added: 07 January 2019