Service advisor, Canterbury Nissan

Salary: £TBC

Our Service Advisors within our Nissan dealership provide the highest level of customer satisfaction. Working as part of our Servicing department you will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their car so that they leave our centre feeling extremely satisfied every time.

Key Responsibilities:

· Responding positively to customer telephone enquiries relating to service and repairs.

· Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.

· Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.

· Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.

· Liaising with service manager to ensure workshop loading suits diary bookings.

· Producing invoices for completed work and explains the content to customers.

· Ensuring service bookings and appointments are managed efficiently

· Establishing customers drop off and collection requirements or arranging alternative transport where necessary

What we’re looking for:

  • Experience gained from within the motor trade is desirable. We will consider applications from candidates who demonstrate strengths in other areas of the role.
  • A confident user of computers and preferably a working knowledge and understanding of Pinnacle/Pinewood DMS.
  • Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
  • Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships
  • Create a relaxed and stress free environment for customers whilst contributing to a happy, positive working and team environment.
  • A flexible approach to time-keeping so customer satisfaction can always be ensured.
  • Has an honest, respectful and diligent approach to work with a strong sense of integrity
  • Systematic and organised; pays attention to the finer details.
  • A full and valid UK driving licence is essential
  • Package and benefits commensurate with experience

Job Type: Full-time - We look forward to hearing from you!

Please send your CV to

Added: 07 January 2019

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